Merchandise in a new and saleable condition may be returned for exchange or refund within 30 days of delivery.

Any goods that are returned outside of the return period, damaged or sent without documentation will not be accepted and will be returned to the customer.

Items can be returned to either our Belgravia Showroom, or sent to the following address;
LINLEY Online Returns, 60 Pimlico Road, London, SW1W 8LP

LINLEY cannot be held liable for any returned items that fail to arrive. LINLEY will not be liable for any customs or duties charges incurred when returning goods.

Please be advised that we are not able to accept any form of refund or exchange for personalised and bespoke orders.

For refunds or exchanges on in-store purchases, please refer to the details on your store receipt.

This policy does not affect your statutory rights.

For further enquiries, please email


We are unable to cancel orders once they have been shipped, therefore if you need to cancel your order we would advise you to contact us immediately after your order has been placed on +44 (0) 207 730 7300.

To make any changes to your order, you must contact us immediately after it has been placed and we will discuss the options with you.


Refunds will be processed within 5 working days, to the same card used to pay for your purchase.