Orders

All orders arrive beautifully gift wrapped in LINLEY gift boxes with ribbon.

During checkout you may add a complimentary gift message to your order.

For orders to the UK, UK VAT is applied, meaning that they are not eligible for a VAT refund. For international orders, UK VAT is not applicable and will be deducted from the price shown on the website during checkout.

You can cancel your order at any time during the ‘Ordered’ status. To do this, you will need to sign into your account and view your Order History. Please note that orders for Gift Cards cannot be cancelled.
If your order has already been despatched, you can return it to us within 30 days of delivery. See our Returns Policy for more information. If you require support in cancelling an order that has passed the ‘Ordered’ status, please contact our Customer Services team on +44 (0)207 730 7300

No, you can use the guest checkout to complete your order. Opening an account not only speeds up the order process, but it also means you can see your Order History, save your personal and payment details, as well as save your favourite items to a Wish List you can share with others.

Yes. International customers can continue to shop online with us VAT-free. With everything from LINLEY available for international delivery, you can send your order to 130 countries and regions around the world, including Europe, North America, Australia, the Middle East and China.

Due to changes in international shipping charges, all orders being delivered to an address in Europe (excluding UK) placed after 31 December 2020 are exempt of VAT and taxes and local duties will be charged by the courier.

For UK customers, Brexit will not affect your purchases and you can continue to shop as usual.
For European customers, due to changes in international shipping charges, all orders being shipped to an address in Europe (excluding UK) placed after 31 December 2020 are VAT exempt which is calculated at checkout.
Our international customers from outside the EU can continue to shop VAT-free online with no changes. You are also able to shop via our Tax-Free Shipping service, which allows you to shop in store for tax-free delivery to your chosen international address.