Delivery & Returns Delivery & Returns

UK Delivery Costs

MAINLAND UK

Express Delivery (Free Over £150) – £3.95

Please allow 1-2 working days*

Click & Collect in Store – Free

SCOTTISH HIGHLANDS & ISLANDS

Accessories – £7.50

Please allow 2-3 working days

Furniture – £250

Please allow 10-15 working days

N. IRELAND, JERSEY, GUERNSEY, ISLE OF MAN & ISLES OF SCILLY

Accessories – £9.25

Please allow 2-3 working days

Furniture – £250

Please allow 10-15 working days

Christmas 2017 Delivery

To ensure that your gift in times arrives to make it a very special Christmas, please see our last orders dates for guaranteed Christmas delivery:

INTERNATIONAL ENGRAVING ORDERS – Order by 4th December

UK ENGRAVING & INTERNATIONAL STANDARD ORDERS – Order by 11th December

UK STANDARD ORDERS – Order by 18th December

Rest Of World Delivery

As each item is unique and has different needs when it comes to shipping, the sum will be calculated at checkout.

VAT will be automatically deducted on orders delivered to countries outside the EU.

LINLEY is not responsible for any import duties payable, but we may be able to advise on the likely costs.

For enquiries regarding the cost of shipping worldwide, please email [email protected]

Courier

For security we require a signature upon delivery. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event that no one is available to sign, the courier will leave a card for you to arrange a collection from your local post office.

We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination.

When your order is dispatched you will receive a confirmation email containing an order tracking reference.

Customs

Please note that the recipient of the delivery may be contacted by local customs offices to help clear the goods. If you are sending the parcel to a third party please ensure they are made aware of this and their contact number is entered correctly.

Customs clearance procedures may delay the delivery of your goods, especially if the local customs office has difficulties getting in touch with the recipient.

Faulty or Incorrect Items

Please inform as soon as possible by sending an email to [email protected] stating your order reference.

Returns & Refunds

If you are not completely satisfied with any of the items purchased, you can return them within 30 days of receiving the order, for a full refund or exchange*.

You must return the goods to us in the same condition in which you received them and at your own cost and risk.

Items can be returned to either our Belgravia Showroom, or sent to the following address;
David LINLEY Online Returns, Unit 9 Waterway Business Park, Swallowfield Way, Hayes, Middlesex, UB3 1EY

Refunds will be processed within 5 working days, to the same card used to pay for your purchase.

*Please note that bespoke & personalised items can only be returned if they are faulty.